Refund Policy & Returns Procedure
If you are a customer in England, Scotland or Wales you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Returned goods must be unused and in unopened packaging.
Personalised orders such as items made to order through our product customers or with a designer cannot be refunded unless they are faulty. This policy is in line with the UK goverments consumer rights.
If you wish to return an item please notify us by sending an email containing your order number and reason for return to firstname.lastname@example.org with the subject "Huxlo Returns". Following your notifcation email, send the item(s) to:
Huxlo Returns [Your order number here],
Unit 22, Filwood Green Business Park,
Please also include your order number inside the returned package incase the exterior gets damaged.
On receipt of your return package we will process and issue the appropriate refund.
The customer is responsible for returning the item to the above address. Huxlo cannot take responsibility for items lost or damaged during return transit. We recommend using a tracked and/or insured service.
Upon receiving the item(s), Huxlo will issue a refund for the sum of the item(s) only. Postage fees cannot be refunded.